Photo identification card, Social Security numbers for all household members, Proof of crisis (bills, etc.), Proof of income ((pay stubs for the last 4-week period, statement from employer, or income tax statements), (Additional documents may be required depending upon the situation or funding source.)

A direct deposit bank statement is not acceptable proof of income. The entire household’s income is considered for eligibility and must not total more than 200% of federal poverty income guidelines.

To receive assistance the household must have exhausted their own personal resources and accessed other forms of assistance, such as the Department of Social Services Heating Assistance or Crisis Program, etc. when available.

For rent or mortgage payments, a partial payment may be made, and the household required to pay the remainder of the amount owed or have a written payment agreement between tenant and landlord/property owner. The assistance must allow the household to remain on the property for at least an additional 30 days..

Utility assistance requires a termination notice or must be disconnected. For heating fuel assistance, the household’s fuel tank must be out of heating fuel or approximately 10% remaining.

Assistance with prescriptions is considered on a case-by-case basis. Referrals for hearing aids or glasses are made to the Lion’s Club.

People needing transportation for medical access are referred to Med-Ride before approving for gasoline payment. Gasoline payments are limited to doctor’s appointments, homeless shelter, job interviews or before first payroll check is received. The client must have verification of hire date, interview, or doctor’s appointment.

For people who are homeless, initial referrals are made to the NRCA Central Intake office at 540-639-3159, Shelter referrals may be made to New River Family Shelter (540) 382-6188, To Our House (Nov.-Mar.) (540) 382-6188, or Women’s Resource Center (540) 639-1123 and others as appropriate. Transportation to the shelters may be considered if available.

Households may receive from the ENTF food pantry once every 30 days.

Intake applications are accepted on site at 412 Jefferson Avenue N., Pulaski, VA 24301 Monday- Friday 9am-12pm and 1pm-3:30pm, online applications at https://newrivercommunityaction.org/application-for-nrca-services/.